By Charry Jane S. Gariando, JD1 INTRODUCTIONThe Philippine Business Process Outsourcing (BPO) industry stands as one of the country’s most economically significant sectors, employing millions of workers and contributing substantially to national economic growth. For decades, the industry’s competitive advantage has relied heavily upon Filipino workers’ communication skills, adaptability, customer engagement, and cultural compatibility with … Continue reading Saving Money or Losing Jobs? “The Impact of Artificial Intelligence on Call Centers, Employment, and the Human Touch”
Philippine Legal Research 